Contact Us
If you have a comment, compliment, complaint, or a question, please don’t hesitate to reach out to us.
Customer Service
We pride ourselves on the quality of our service and our products. How can we help you today.
If you have a comment, compliment, complaint, or a question, please don’t hesitate to reach out to us. Return policy, promotions, frequently asked questions (faqs), and more.
Frequently Asked Questions
General Questions
Shoe Fly and AppRunCo are all about personal service and spending the time needed with our customers to find the right footwear for them. Our friendly fit specialists and certified pedorthists will take the time to measure the length and width of your feet, determine your arch type, and discuss your needs. We stock high-quality styles from reputable brands so that our customers walk away in shoes that they can wear comfortably every day and that suit their activities and lifestyle. Find out more here.
As long as needed! Generally 20-30 minutes is best but it depends on what conditions you may have and how much time you want to spend in the store…we won’t rush you! Find out more here.
We have experience and have seen many foot problems. There are a lot of services, equipment, and products at our disposal that make us unique, though there is a limit to what we can do to serve best. In cases where you need support beyond what we can offer, we will make referrals to local medical providers and can work with them to complement your care plan. Find out more here.
Yes, we do! Shoe Fly and AppRunCo have promotions and events throughout the year, and we even have a few ways for you to be among the first to find out about them. By sharing your email address and a few other details, you can receive details about upcoming sales right in your inbox. Sign up for our mailing list here
Return Policy
We strive to ensure that you leave our store satisfied with our service, our products, and the opportunity to take a few short jogs outside in our shoes (weather permitting!). When you walk out of our store, we are excited for you to enjoy your new shoes! We offer a 30-day exchange period for our footwear. Shoes can be used for their intended uses and may be exchanged for another product or store credit. Returns must be in “as sold” condition with shoe box and without marks, smells, or wear – within 30 days of original purchase. Items that are defective are at the discretion of our managers and our vendors. ** Discounted and Clearance shoes are “all sales final” and not returnable.
We carry a wide range of top-quality footwear, although brands and styles may vary from location to location. You can find the complete list of brands we stock here.
Not yet, but that's something we're working on for the future! If you are an established customer, we can ship shoes anywhere in the continental US for FREE! If you know what you want, give us a call and we'll work to get them to you ASAP.
You can find store hours and other important information for each of our locations through our Find a Store page.
We are always looking for hard-working individuals who take pride in their work and are looking for a flexible work environment. Learn More and Apply Today
